Piece Security

Return and Replacement Policy

Last updated: 12 July 2026. At Kalamic, each ceramic product is carefully inspected and securely packaged before dispatch.

Handcrafted Excellence

Because our products are handcrafted and fragile, we currently accept return requests only for products that arrive damaged, defective, incorrect, or materially different from the product ordered.

Note: We do not accept returns or exchanges for change of mind, personal preference, minor colour or texture variations inherent in handcrafted products, or incorrect measurements selected by the customer.

1. Eligibility for replacement

A replacement request may be accepted if:

  • The product arrived broken, cracked, chipped or otherwise damaged.
  • The product has a manufacturing defect that materially affects its appearance or intended use.
  • The customer received a product different from the item confirmed in the order.
  • A component or item included in the confirmed order is missing.
  • The product is materially different from its description on Kalamic.shop.

Natural variations in colour, glaze, texture, pattern, dimensions and handcrafted detailing are characteristics of handmade ceramic products and are not normally considered defects.

2. Reporting period

Customers must contact Kalamic within 7 calendar days of delivery.

For transit-damage claims, customers should preferably contact us within 48 hours of delivery so that we can promptly raise the matter with the courier.

3. Evidence required

To help us review the request, please provide:

Order number & Registered contact details

Clear photos of damaged product & external shipping box

Photos of internal protective packaging & shipping label

An unedited parcel-opening video (where available)

4. Claim review

We aim to acknowledge requests within two business days and communicate the result within five business days after receiving all required information. Damage caused after delivery is not covered.

5. Replacement process

Kalamic’s primary remedy will be a replacement of the same product. If unavailable, we may offer a comparable item or store credit. Replacements are dispatched after approval and pickup.

6. Return collection

Kalamic will arrange reverse collection where available and bear the shipping costs for approved claims. Do not independently ship the product without receiving instructions.

7. Refunds

We primarily provide replacement. Where replacement is impossible, we will provide the legally appropriate remedy to the original payment method.

8. Non-returnable situations

  • Change of mind or personal preference
  • Minor handmade variations in colour/glaze
  • Products damaged after delivery
  • Misuse or improper installation
  • Alterations or repairs by third parties
  • Claims without sufficient documentation

9. Customized products

Customized pieces cannot be returned for change of mind. They remain eligible for review only if delivered damaged or materially inconsistent with approval.

10. Cancellations

Orders may be cancelled only before dispatch. Refusing delivery without an approved reason does not qualify for automatic replacement.

Submit a Claim

Our artisan support team is ready to assist you with your order.

Phone / WhatsApp

+91 73767 61679

Email Studio

kalamicshop@gmail.com

Our Location

Kidwai Nagar, Kanpur, UP, India

Contact Support